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I can't open Proseries Professional 19

roriggs
Level 2

I get the icon asking if I want program updated.  I check ok but nothing happens

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3 Replies 3
AshleyatIntuit
Employee
Employee

Close ProSeries, go to the Windows icon, and all programs, under the folder for ProSeries 2019, click on Repair Updates.

 

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roriggs
Level 2

Finally I went to the "Tool - Connected Customer" on the program menu and it opened!  

AshleyatIntuit
Employee
Employee

Connected Customer is the tool that prompts your Customer Account Number and zipcode, which is used for licensing purposes, that then prompts the software to relicense.  Good to know.

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