@LeiblmcYou asked your own question, here:
Please note: You seem to be lost on the internet.
You’ve come to a Peer User community for Intuit Tax Preparation products supporting Lacerte, ProSeries, or ProConnect Tax Online products. Please visit the QuickBooks Help site for the answer to your question.
"Level Up" is a gaming function, not a real life function.
ProConnect is broken when it comes to being locked out, causing clients and users terrible grief, delays and penalties and interest. There is no support after hours and you lose critical time looping with the 15 minute reset resetting infinitely, its a nightmare, yay Monopolies strike again!
Are you having an issue today 4.23.22? Otherwise, why resurrect an old thread from 2020? If you wish to post a specific question and/or issue - someone might be able to help.
If you just want to complain - this isn't Intuit support. We are volunteers/fellow software users.