I am having the same problem. In ProSeries 2017, I go to tools then License Products. Then it shows me my name & address (does not give me "Verify Online" screen. I have done the install updates multiple times but it always give me the add $34 screen & won't let me print or efile. HELP!!!!
On that window with your Firm name and address, does it have an OK button? If you click OK does it show you a list of Products you have licenses for?
This is what mine looks like in my 2017 program for unlimited printing.