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How do you get the hourglass off of pending? I asked support and they weren't sure.

Level 1

I was unable to download a file for a client.  The hourglass will not go away even though the documents were never transferred.  I spoke with someone at customer support and they did not know either.  He representative was supposed to get back to me but has not.

 

Thanks!

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2 Replies 2
Level 7

Try Control Alt Delete and stop the program.

 

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Level 1

Thanks but that is not the issue.

 

There is an hourglass indicating documents are trying to download.

 

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