Solved: How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

bbowie505 · ‎12-06-2019

How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

IntuitCharlene · ‎12-06-2019

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818.

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IntuitCharlene · ‎12-06-2019

Customer Service can do a Master Password Reset which allows you to open any client file. The Account Owner would need to contact Customer Service at 800-434-6818.

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**Mark the post that answers your question by clicking on "Accept as solution"

bbowie505 · ‎12-06-2019

ProSeries was able to help me set up a Master Password then I used that password to get into the file that i couldn't get into. Thanks much Charlene!!!

IntuitCharlene · ‎12-06-2019

I'm glad you were able to get the Master Password so you could get into that return!

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How do I open a password protected file without the password? And, our Company does not have a master password so I can't use that password to open it.

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