If you scheduled a payment for April 15th, that will still happen unless you call and cancel it.
Call IRS e-file Payment Services 24/7 at 1-888-353-4537 to inquire about or cancel your payment, but please wait 7 to 10 days after your return was accepted before calling.
Unless they lost their job, they had the money when you prepared the return but they don't have the money now? This is why I much prefer giving folks payment vouchers. Why should things like this be my problem instead of theirs?
I give out more vouchers than anything Generally, my only clients that schedule direct debits are my elderly clients that have tons of money in the bank and just want it paid as soon as possible so they dont have to worry about "getting in trouble" with IRS. 😄
I remember it being automated, maybe its changed? At any rate thats where were suppose to call, unless they told her they couldnt because she had it scheduled really soon (Im sure it requires a couple days) and it was too late for them to cancel it.