Problem has been fixed! Spoke with someone at ProSeries on the phone.
I have a client who has three children present on the return. Two qualify for the child and dependent care credit and I have filled out form 2441 and included the amounts paid for each child on the Info Worksheet. The return keeps getting rejected with error code F2441-524 which says "each Qualifying Person Name Control and and the corresponding Line 2 column b SSN must match data from the IRS Master File". The error states that it's the 1st qualifying child listed on the form that's the problem.
I've double checked the information for each child and confirmed it's correct. However, I removed the first child listed on form 2441 and then added him back in so now he is listed on form 2441 as the second child. I then received the same rejection error for the qualifying child listed on line 1. So I'm getting the same rejection error no matter which child is listed on line 1 of the form which doesn't make sense.
I had so much hoped that this was going to be the fix, but I got the same reject back again. Guess I'm on the phone now.
Form 2441, Part II, Line 2 column a, each Qualifying Person Name Control (first 4 characters of last name) and the corresponding Line 2 column b, 'Qualifying Person SSN' must match data from the IRS Master File.
The IRS has rejected this return because the Qualifying Person's Social Security Number and last name (first 4 characters) do not match the IRS data base as received from the Social Security Administration. If more than one qualifying person is present on Form 2441, review the Description above. In the path statement presented, the [?] will identify the number of the qualifying person that is causing this reject. For example: "" will identify the second qualifying person from the top.
1. Verify the qualifying child's Social Security Number (SSN) matches his or her Social Security Card.
2. Verify there are no misspellings or transpositions in the last name, SSN, and year of birth and that the middle initial and suffix has been entered in their designated field(s).
3. If the qualifying person's last name changed (e.g., divorce, adoption) and the taxpayer notified the Social Security Administration (SSA), call the SSA at (800) 772-1213 to verify the qualifying person's SSN and last name on file.
If the taxpayer did not notify the SSA of the child's name change, notify the SSA of the qualifying child's new name change, wait four weeks, then re-file the return.