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FinePrint

gabletax
Level 3

FinePrint software--I've been using it in conjunction with ProSeries for longer than I can remember. Tried to print my first return today--the boilerplate form is all gibberish, but the data entries are printing OK. However, ProSeries will make a pdf that looks great. And if I change the printer so it goes straight to my laser printer, it looks great there, too. Any suggestions? Anyone else having this issue?

Cross-posted to FB.

Labels (1)
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10 Replies 10
SeanS
Level 3

Yes

Printing gibberish on forms

Letter is fine

Pdf is fine

Fabian
Level 4

The gibberish thing in FinePrint, what federal or state causes that? For example: is it Individual Minnesota?

Is it happening in both federal and state?

When did you update ProSeries last time?

Are you using Professional or Basic?

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gabletax
Level 3

Fabian: For me, it's a federal Form 1065 as well as a federal Form 1040. I haven't tried printing a state yet. I'm using ProSeries Professional and updates are downloaded every night. I'm not at that workstation right now, but I recall seeing the January 29 update being installed.

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Fabian
Level 4

Is your definition of "gibberish" similar with what has been reported at (https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-actual-forms-i-e-104...

If it's not the same, can you please take a picture and post it here. Create a fake return with random information in it. Use the camera button right above where you type your reply.

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SeanS
Level 3

Prints ok on Letter, worksheets

Gibberish on Forms - Federal Forms -this is form 104020210131_215341 (002).jpg

occurring on all printers (nine different printers)

worked fine last Saturday Jan 23

Windows 10 pro

Professional - Pro Series

 

On federal Forms 1040 etc

 

 

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gabletax
Level 3

And here is mine in FinePrint

1040 in FinePrint-page-001.jpg

gabletax
Level 3

I checked for updates just before printing that.

IRonMaN
Level 15

You don’t even get a loon for all of your efforts 🙁


ACME Anvils and Psychiatric Services
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S Kanarek
Level 1

We are having this issue printing to file cabinet.

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gabletax
Level 3

@Fabian  Oops. With "Print as image" selected, ProSeries now crashes instead of printing. So I guess we could say it doesn't fix the problem.