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Esignature sent wrong 8879 to client along with correct return

Dave Kropp
Level 3

Just sent a 1040 return to a client for esignature. They received the correct return but the 8879 was someone else's. How does that happen?

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Dave Kropp
Level 3

Deleted the _esignature pdf from the temp folder.

View solution in original post

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6 Replies 6
Just-Lisa-Now-
Level 15
Level 15

 

Just-Lisa-Now-_0-1623349700901.png

 

 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Dave Kropp
Level 3

The same signed 8879 is being attached to every file I try to send for esignature. Customer support is sorry they can't help.

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Just-Lisa-Now-
Level 15
Level 15

@IntuitBettyJo  you want to weigh in on this at all?  Or maybe tag someone that works with the ESig processes?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Dave Kropp
Level 3

I contacted docusign. They recommended clearing cache and cookies. Didn't work. I did refresh and repair updates. Next step will be to uninstall and reinstall Proseries. Side note on the 8879 that keeps popping up, the wife is deceased.

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Dave Kropp
Level 3

Deleted the _esignature pdf from the temp folder.

View solution in original post

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IntuitBettyJo
Community Manager
Community Manager

Thanks for the mention @Just-Lisa-Now- , I will take a look and see if I can gather any info on this and update this thread accordingly. 

-Betty Jo