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Esignature Purchase Mistake

GermanB
Level 3

Just made a product purchase of E-signatures for the year 2021(Big Mistake), since the the year will end in about 6 hours, will I lose the E-signatures or will I be able to use them in 2022?

The mistake was that, I did not change the date from the drop down menu from 2021 to 2022. Customer Service is Close, Any suggestions? 

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4 Comments 4
George4Tacks
Level 15
Call on Monday and use your please, please, pretty please voice.

If that doesn't work, put in a claim with the payment method you used. You can also mention that method, if necessary, when you call next week.

Here's wishing you many Happy Returns
Skylane
Level 11
Level 11

Call support. They give 5 days to reverse product purchases

If at first you don’t succeed…..find a workaround
GermanB
Level 3

Thank you. I found a email for e-signature support and I sent an email. I will also call Monday.  

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GermanB
Level 3

I will call support Monday. I also sent and email to e-signature support. If anyone needs that email address here it is.

[email address removed]

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