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Esignature MFJ Not sending two emails

taxthis
Level 2

Trying to use eSignature for MFJ returns in ProSeries Basic.  It will not allow me to send two emails and only allows the taxpayer to sign. Spouse cannot sign.  Tech support is of no help.

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taxthis
Level 2

I just got off the phone with support.  This time they were able to correct the issues. The drop down on the eSignature form does not work to add additional signature for the spouse.  It seems that before you save the tax return you must enter the email addresses on the Federal Information Worksheet in ProSeries. Then, when you go to the eSignature request page, the taxpayer and spouse email addresses are already there and populated.  The email address can be the same for taxpayer and spouse.  The taxpayer and spouse will receive separate emails allowing them both to sign the same required forms.

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2 Replies 2
itonewbie
Level 15

I don't use PS but this usually involves email address not having been entered for the spouse.  Is this your case?

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taxthis
Level 2

I just got off the phone with support.  This time they were able to correct the issues. The drop down on the eSignature form does not work to add additional signature for the spouse.  It seems that before you save the tax return you must enter the email addresses on the Federal Information Worksheet in ProSeries. Then, when you go to the eSignature request page, the taxpayer and spouse email addresses are already there and populated.  The email address can be the same for taxpayer and spouse.  The taxpayer and spouse will receive separate emails allowing them both to sign the same required forms.

View solution in original post