I'll be honest I'm not convinced that's what is occurring but if so ensure your windows version is in fact 10, and it's licensed and registered. Also check to ensure you're language settings are English and US based timezones because each one of those can cause the error.
Hope that helps
I think this an issue of Intuit. 2017 was installed without any problem to the same computer. 2019 Basic is also working properly on the same machine. But issue is
with 2018 (if installed from 2017) and with 2019.
If I clicked on 'Install Next Year Return' from 2018,
the message 'There is an error in downloading 2019 return. Please try again later'.
And youve tried downloading/installing by logging into your Intuit account and getting directly from there? Several years ago I had trouble using the Download Next Years Product link, Ive always gone direct to my account and downloaded since then.
Close ProSeries and use Windows Add/Remove Programs
Find ProWin 201X and click Uninstall. It will act like its going to uninstall the entire program, dont panic, it wont! It will open another window that lets you choose which part to uninstall. Find module and uninstall it.
Then next time you go to update or install any other types of returns, use Select and Download New Products and make sure that state is not still selected,
Clicking Windows, then there are:
Where shouls I click in order to delete State that I do not need
Youre in the Windows Programs menu, not Windows Add/Remove Programs.
Right-click your Windows START button, and choose Settings, then choose Apps....do you see the list of programs like my screen shot shows that you can scroll down to ProSeries 2019?
If I click Uninstall, I get this window first
Then I click Uninstall and another window pops up that I have to click YES on appears, then I see that list of modules to choose from.
@AshleyatIntuit is there a reason why the list of modules to uninstall wouldn't appear for this customer? Does it have to do with the type of package purchased, it wont let you install states once they've been selected?