Today is opening day for e filing. I am trying to convert my files, but it states that it did not covert. Go back and check for errors. When I check, there are no errors. I have updated the system as of this morning. Is anyone else having this problem?
Solved! Go to Solution.
I tried it twice. It is still saying that the return cannot be converted. Open up the file, check for errors and try again. I have opened the file. There are no errors. I was able to send over a 2019 tax return for a client today with no issues.
Oh my gosh, you saved my rear! Thank you. I spent over an hour on the phone even uninstalling the program and it was a simple checkbox. I knew it would be something simple. Seems they need to train people better. Maybe you should work there. Thank you.