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efile

callmefreud
Level 2

Feb 28th 2020  I cannot efile my returns.  They are converted and not transmitted.  No error message at all.

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19 Replies 19
Just-Lisa-Now-
Level 15
Level 15

So you highlight the files and click the Efile button, choose Transmit and nothing happens?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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murad
Level 1

I am having the same problem and with touch tech support for last three weeks and they can not resolve it either. Waiting for the resolution. I am using proseries since 2006 and never had this issue. I am having difficult time to satisfy my customer. Hope this should resolve fast.

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callmefreud
Level 2

Yes

 

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callmefreud
Level 2

Nothing is transmitted.

Returns are prepared but not transmitted.  No error message displays just that they weren't transmitted.

When I try to update status .. Nothing happens.

 

I think there are some hidden rules about the timing of being online 

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Just-Lisa-Now-
Level 15
Level 15

Are you Efiling from within a return or from the EFCenter Homebase?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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murad
Level 1

Actualy, tried both.

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Just-Lisa-Now-
Level 15
Level 15

Another post with a similar issue said that they were able to fix it by using REFRESH updates...have you tried this yet?

refresh.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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murad
Level 1

We have tried refresh updates and even uninstall and reinstall the software several times.

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Just-Lisa-Now-
Level 15
Level 15

Thats all I got, sorry,

@IntuitAustin  or @AshleyatIntuit   one of you will need to step in here, theres got to be something were missing somewhere.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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IntuitAustin
Community Manager
Community Manager

Is it only 1040s or is it all returns? 


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murad
Level 1

All Returns

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JADinAZ
Level 3

Same issue here.  First client I've tried to e-file this year - it's a 1040.  I have done updates today and also refreshed updates today - both more than once.  I've also made sure all Windows updates are installed, and rebooted the computer more than once.  The only message I get is the red hand with "not transmitted".  I seem to have no issue with the conversion part - it's the transmission part.  HELP!

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callmefreud
Level 2

This is not a benign bug.  Those "did not transmit" messages with no explanation make us frustrated and look unprofessional.

Seems like it's a sever side bug to me.

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Just-Lisa-Now-
Level 15
Level 15

I had one that did that yesterday, I reconverted and retransmitted and it went through the second time.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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JADinAZ
Level 3

callmeFreud - were you able to resolve the problem?  Just-Lisa-Now-   I have tried that multiple times - and tried it again just now.  I am able to convert (again), but then when I transmit I get "not transmitted" with no explanation.  Glad it worked for you but it is not working for me.  And yes, Freud, I'm used to turning these around and giving my clients the proof of filing within 24 hours - makes me look extremely unprofessional.  Not to mention the fact that it delays their refunds.  Long-time user of ProSeries and I've never had this issue before.  HELP INTUIT!

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callmefreud
Level 2

Likewise. I've found the last 3 years (including this one) to be buggy.

Previously, the software's been fairly priced and smooth.  As you, I've been using proseries probably 20 years.

I got one return to upload by closing the program. Disconnecting from the internet,  reconnecting and then opening the program again and sending from the tax return.

Might have been a coincidence... As I said, I think it's a server side bug.  But there are plenty more in the program.

Looks like we're in for another frustrating year!

 

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JADinAZ
Level 3

UPDATE:  I spent 5 hours on a call today (after an hour wait) with support.  Finally, after trying multiple things, he was able to solve the problem.  It's so deep down the rabbit hole I never would have found it on my own, but for you techies out there:  Deep within the "users" file there is a folder called "isolated storage".  He had me rename that slightly.  Then we rebooted and went back into the program - and finally after 5 hours my return transmitted.  The "isolated storage" folder is now back with new contents so I assume the program somehow automatically uses this file and something was making it mess up this year's transmissions.  Posting this info in case someone else is stuck and maybe this will help.

Just-Lisa-Now-
Level 15
Level 15

Wow, thats crazy...who would have ever known about that one!  Thank for the update!


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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murad
Level 1

Thanks for the update: I had the same issue and was struggling since start of the year. I have tried the solution you have suggested and it worked for me as well.

Thanks a million for the support and sharing.

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