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e-filing

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Level 2
last updated ‎February 15, 2020 10:20 AM

On my first e-file of a 1040 this tax season the file converted but will not transmit.  No error messages.  My EFIN is active, per the IRS, and it has been approved by Intuit.  I called Technical Support, but they're closed, despite listing in the guide that on Saturdays they are open 7 to 3.

Anyone else having this problem? 

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Level 15
Level 15
last updated ‎February 15, 2020 10:20 AM

Saturdays they open at 8am Pacific

pshours.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 1
last updated ‎February 15, 2020 10:20 AM

I have had the same error with a S Corp return e-file but message such a task was cancelled. However I never did anything on my part.

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Level 15
last updated ‎February 15, 2020 10:20 AM

If rebooting your computer doesn't help, try calling support.  I think it is after 8:00 a.m. Pacific time now.  At least it is according to my ACME watch.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 2
last updated ‎February 15, 2020 10:20 AM

Proseries Basic apparently does the e-filing in two separate steps:  #1 convert, and then #2  transmit.   You have to take each step separately and wait between each step, if you are e-filing from the individual client's file.   

The program doesn't Convert and Transmit in one step (as it did before) unless you tell it to do so under the E-file menu/mode.  

(I had the same issue, and this is my best solution so far.)

 

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Level 1
last updated ‎February 15, 2020 10:20 AM

I'm having  the same problem Monday 2/17/20 5:11pm EST - file converted but will not transmit. 

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