I am having trouble e-filing an amended 1040. I followed all the steps to copy the return and make all my changes.
The EF center shows my Amended Return Ready to EF, when I convert/transmit, I get a pop-up box that says, "Update, Transfer was unsuccessful. Internal error." When I select the OK box, I get the Print Log dialogue box and it says below the client name "User cancelled EF conversion request."
Then I get another box that says "None of the selected returns/extensions/payments were transmitted. Check to ensure that all selected returns/extensions/payments have been successfully converted for Electronic Filing."
I have the return marked to file the amended return electronically. I have indicated the Amended Return ready to EF.
YOU Efiled the original using ProSeries?
Make sure you're using the original file for the amended return, don't use the copy.
What is it youre amending for? For some changes you can't Efile the amended return.
Run through the rules, see if that helps.
"Update, Transfer was unsuccessful. Internal error."
Since it says Update in the error message....I wonder if you run REFRESH UPDATES that fixes the issue? Couldn't hurt. If that doesnt seem to help, a call to support would be the next move.
I had this exact same problem and just came across this.
I also had blank lines in the explanation portion of the 1040-x.
When I deleted the blank lines it was successfully submitted!
Thanks for your help and for calling in to support, which I have been putting off.