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E-filed return but IRS doesn't have it

dcrobb
Level 1

I filed a return for a client on 2/26/21 however she still does not have her refund.  When checking with IRS they say it is lost.  Pro Series will not let me re-file so what do I do now?

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3 Comments 3
garman22
Level 13
Level 13

They might be forced to file paper. 

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sjrcpa
Level 15

"When checking with IRS they say it is lost."  Is "they" some random person on the phone?

When did you call? Do you have proof of efiling and acceptance from the software?

What do you think might happen if you call again?


Ex-AllStar
Just-Lisa-Now-
Level 15
Level 15
^^^this^^^

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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