After I e-file the return and it has been converted and transmitted and I am waiting for acknowledgements, the program freezes. I have to Alt-control and delete to get out of program. When I come back into the program and go to status, it shows it has been received by Intuit. Why does it freeze?
Id close ProSeries and look in the Windows Programs menu for the REPAIR UPDATES option and see if that fixes your issue. It can take some time for it to complete this process, it dumps all previous updates and download/install them fresh...it seems to cure lots of weird problems like this.