Two clients - upon e-filing state returns transmit fine. Federal returns message Duplicate Soc Sec Num.... This is NOT a reject as shown in EF Status, it's on the transmit. Confirmed no duplicate SSN in system, no 2nd file, no MFJ-MFS issue. One person posted they had same issue but could not remember how it was fixed. Tried Database Maintenance, tried HomeBase Tune Up. Tried holding down Shift key when loading program.
I don't believe it's return identity theft because it's not returning an EF Error Message. Any ideas?
No. There is nothing "unusual" in any either file.
I did find another post on this board (through Google Search not through this board's search) that after many hours with ProSeries support they believe it is a duplicate tax return filing and that Intuit (not ProSeries) is rejecting the e-file before transmission. It could be someone else used TurboTax, Lacerte, etc. I'm now baffled that two clients out of a zillion and all in the last two days.
If neither client has a form 9325, then it has not been accepted or received by intuit. I would refresh updates, do a review, and resend federal only again. I would resend it from EFile center, not from within the client return. If that doesn't work you will have to call support 😒
If Intuit bounces it back immediately as a duplicate SSN, that means someone already filed a return with that SSN using an Intuit product, or used the non filer site.
Did you ask your client if they used the non filer site to get their stimulus?