cpe credits from Intuit not credited to ptin account

[vickie]

Upon verifying CPE credits on Ptin.org, I see that none of the webinars I attended are credited on my ptin account.  I do have certificates of completion from Intuit Accountants, however.  I don't see a phone number to call regarding this matter.  How does one fix this situation?

thank you!

[George4Tacks]

Be patient. Intuit is slow to post, but my experience is that they do get there. Allow a minimum of 4 weeks before getting concerned. 

I see that my course from 12/16 is recorded, but the one from 12/17 is not. It will get there. 

They do have this posted:

For information regarding refund, complaint resolution and program cancellation policies, please contact us at pcgtraining_at_intuit.com (This is an e=mail replace _at_ with @ and you will have it)

[Just-Lisa-Now-]

Just in case this applies, CPEs are only for enrolled preparers (EA, CPA, etc) if you aren't one of those, and you attended a class that only offered CPE's, as opposed to CEs for unenrolled preparers, you wouldn't get any credits.