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Clients getting error message in RED "Oops something went wrong try again later" trying to upload their documents

Level 1

Clients getting error message in RED "Oops something went wrong try again later" trying to upload their documents

My clients are receiving the above error message trying to upload documents, is anyone else having this issue.

And, has there been or will there be any resolution?

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3 Replies 3
Employee
Employee

Do you mean updating documents by way of Link? Or Tax Import? Or something else?

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Level 1

Not updating, just trying to UPLOAD a document into their Intuit Link Portal...any solutions?

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Employee
Employee

Interesting... this is another team but I can take a look and then loop them in. Can you create a quick test client with proseries_engineering@intuit.com as the primary email so that I can try it out? Basically just pretend i'm your client, use that email, and make a quick request? Minimally I should be able to get more info than just the "Oops" message.

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