Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Client letter not being generated after today's update.

Highlighted
Level 3

Today's version is wPro.2019.04.00.27

Prior to today, client letter was printing just fine.  Updated the program, and the form is no longer being generated.  In the settings, it is still supposed to be getting generated, it's just not.

Windows 10 Pro. 

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Community Manager
Community Manager

I just checked with support and it doesn't seem like we're getting any calls about this, from what I can tell. 

Perhaps you got a bad update, try refreshing your updates to do this, from within the program go to Updates -> Refresh Updates. This option will ‘drain’ existing updates and force ProSeries to refresh its updates (based on installed tax products).

If that doesn't resolve the issue, let me know and I'll get in touch with support. 

P.S. Lisa we do communicate pretty frequently about trending issues. 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

8 Replies 8
Highlighted
Level 15
Level 15

If you Print preview, can you see it or is it totally missing?

If you choose Tools > Letters > Manage Standard Letters > View does it show up?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Highlighted
Level 8

i'm skeered to update...…..

If an answer solves your issue, click on the "Accept as Solution" button! Makes it easier for people to find answers to similar questions that have already been posed.
Highlighted
Level 3

Totally missing.

0 Cheers
Highlighted
Level 3

The window that pops up has no info in it.

On my 2018 and earlier products, the standard letter shows up just fine.

0 Cheers
Highlighted
Level 15
Level 15

I saw someone over in the Facebook ProSeries group mention that the 1065 K1 recipient letter wasnt printing...I wonder if the issues are related....hmmmm

I didnt update here at the office this morning, I updated at home on Sunday, but I didnt check the letters at all.

@IntuitAustin have you heard anything from phone support about people calling in on this?

(do they pass that kind of info to you at all?)


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Highlighted
Community Manager
Community Manager

I just checked with support and it doesn't seem like we're getting any calls about this, from what I can tell. 

Perhaps you got a bad update, try refreshing your updates to do this, from within the program go to Updates -> Refresh Updates. This option will ‘drain’ existing updates and force ProSeries to refresh its updates (based on installed tax products).

If that doesn't resolve the issue, let me know and I'll get in touch with support. 

P.S. Lisa we do communicate pretty frequently about trending issues. 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

Highlighted
Level 8

 

NM

If an answer solves your issue, click on the "Accept as Solution" button! Makes it easier for people to find answers to similar questions that have already been posed.
Highlighted
Level 3

Hi Austin,

I am pleased to report that the standard client letter is once again being generated.

Thank you.

Cam