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- Client can't sign esignature
Client can't sign esignature
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jbrex
Level 2
03-12-2022
11:41 AM
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Hello.
I have a client I sent the 8879-S to. He enters all the same info as always in Docusign and its says info is invalid (i.e. address, etc.) He's tried spelling everything out, abbreviating, his social...nothing is working. I keep needing to void and resend. Now ProSeries has charged me 2 signatures (it's a corp so only one is required) and he hasn't even been able to send me back the 8879-S.
Any ideas?
Thanks.
PS any idea how to get an unused signature credited back to your account?
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