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cant print return for 2017 .not recognizing my license

Firstlady69
Level 1

my license is not being recognized cant print returns for 2017! Can someone help me. Tech support said they could not help! ;My name is Denise Draper, my email address is [email address removed] . thank you!

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Just-Lisa-Now-
Level 15
Level 15

Tools > License Product   that should pull your license information into the program.

 

Did you have Basic back in 2017 tax year and now have Professional?  I know theres some glitch in the licensing when you change from Basic to Pro (or vice versa) and try and use prior years.

 


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