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cannot start my proseries 2020 program

sammy
Level 2

i have updated the program and the tools. tried to start the program but the start up window would not stay up in order for for me to input my password. why??

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Just-Lisa-Now-
Level 15
Level 15

The person this morning was in the ProSeries Facebook group, this is what he posted when he finally got it working

"Did the ole reboot and about seven attempts and now seems to be working. The original issue was the app would close out upon sign in."

Sounds like youve done all that though, I can give you instructions for a clean reinstall.

https://proconnect.intuit.com/community/multi-user-mode/help/uninstall-rename-and-reinstall-proserie...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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Just-Lisa-Now-
Level 15
Level 15

I saw someone else mention this earlier today, did you run REPAIR Updates? 

Have you restarted the computer?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
sammy
Level 2

hello

yes ! i did

i spoke to an Intuit Customer rep/ specialist..an hour on the phone with her and was not able to help . she had to hang up on me claiming she spent too much time. she is a travel agent and was reading off the manual . She left me with an annoying instruction " remove your Microsoft Edge" it interferes with proseries and use IE only.

That person doesn't realize The Edge can not be uninstalled. it was a brush off and nothing was resolved. Frustrating and i have been with intuit for over 25 plus years. This is unacceptable and i have been on the(as i am writing this message) for the second time waiting on line for 54 minutes...ridiculous 

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Just-Lisa-Now-
Level 15
Level 15

The person this morning was in the ProSeries Facebook group, this is what he posted when he finally got it working

"Did the ole reboot and about seven attempts and now seems to be working. The original issue was the app would close out upon sign in."

Sounds like youve done all that though, I can give you instructions for a clean reinstall.

https://proconnect.intuit.com/community/multi-user-mode/help/uninstall-rename-and-reinstall-proserie...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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sammy
Level 2

lisa

would i lose my clients if i reinstall or i can restore them through file maint.,?

thanks

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Just-Lisa-Now-
Level 15
Level 15
You dont lose your client data files. If you want to save a copy of the 20Data folder in another place to feel safer you can, but that folder should be safe as is.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
sammy
Level 2

the service i have received and the individuals i have interacted with at INTUIT various desks this evening

made me feel like a low life and i am the customer asking for help and assistance. This is the hair that broke this camel's back and next year i will be leaving them . shame on them 

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