Cannot print return

[grans]

It says program is not licensed which is ridiculous as I have had your product for years and you just charged my credit card for the 2018 program

[IRonMaN · Accepted solution]

Click "tools" and then "license product".

[AshleyatIntuit]

It has nothing to do with the 2018 credit card used.  @IRonMaN is correct, simply relicensing the product pulls down the information for which you purchased.

[abctax55]

And if we had a counter going on this....HOW many times has this been asked & answered ?

[Accountant-Man]

17.325 times

[rebecca765]

Hello,  This did not work for me.  I had to uninstall ProSeries 2018 last July and re-installed the software.  For some reason the 2018 Data file went missing.  I didn't delete the files, but they could not be found.  I am in the process of reconstructing my lost files and needed to print a return but the program wants to charge me.  I have looked for a chat button to talk with someone at Intuit, but no luck on that front either.  Any suggestions would be appreciated.  Yes, I did back up my files.  Those back-ups either failed or could not be found.  Thank you for your time.

Rebecca