cannot print pdf files in proseries tax professional

[Jerry5695]

When I print a page/return to pdf in proseries, a log is produced that PDF created and placed in appropriate file, but no pdf is in the file??

[RollTide68]

Make sure the Display PDF is checked and see if it will pop up.

[Jerry5695]

Yes, but it does not work.  Appears to be a MIcrosoft Print to PDF driver problem, but cannot fix it.  I cannot print to pdf in the previous versions of ProSeries either.  I have hundreds of PDF files in those earlier versions, but now cannot print a return file or page in any series of Proseries.  I have spend 4 hours on three calls to support and still no fix - staffed with rookies - When I first installed 2020 ProSeries i was able to print 3 pdf files but something happened with updates or something.  I am not a real strong tech person, but had my technical guy (who does not know proseries) check to no avail.

[RollTide68]

 Have you tried the "Repair Updates" tool?

[Jerry5695]

Yes.  Support even guided the uninstall/reinstall proseries, but no help.

[Jerry5695]

I can print a pdf in excel, but not proseries.  It goes through the motion and prints an appropriate "completed log" but no pdf is displayed or found in the file??

[hieu]

After your unsuccessfully print, could you please run the Send Logs from the help menu, and send the zip file to ProSeries_Engineering@intuit.com.

[IRonMaN]

As a side note, printing issues in some shape or form seems to be a real problem this year.  Printing issue  posts pop up here everyday.  ProSeries did some overhauling of things this year and the end results haven't been pretty at times.