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cannot print pdf files in proseries tax professional

Level 1

When I print a page/return to pdf in proseries, a log is produced that PDF created and placed in appropriate file, but no pdf is in the file??

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7 Replies 7
Level 8

Print_LI.jpg

Make sure the Display PDF is checked and see if it will pop up.

Level 1

Yes, but it does not work.  Appears to be a MIcrosoft Print to PDF driver problem, but cannot fix it.  I cannot print to pdf in the previous versions of ProSeries either.  I have hundreds of PDF files in those earlier versions, but now cannot print a return file or page in any series of Proseries.  I have spend 4 hours on three calls to support and still no fix - staffed with rookies - When I first installed 2020 ProSeries i was able to print 3 pdf files but something happened with updates or something.  I am not a real strong tech person, but had my technical guy (who does not know proseries) check to no avail.

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Level 8

Tools - Repair Updates.png

 Have you tried the "Repair Updates" tool?

Level 1

Yes.  Support even guided the uninstall/reinstall proseries, but no help.

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Level 1

I can print a pdf in excel, but not proseries.  It goes through the motion and prints an appropriate "completed log" but no pdf is displayed or found in the file??

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Employee
Employee

After your unsuccessfully print, could you please run the Send Logs from the help menu, and send the zip file to ProSeries_Engineering@intuit.com.

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Level 15

As a side note, printing issues in some shape or form seems to be a real problem this year.  Printing issue  posts pop up here everyday.  ProSeries did some overhauling of things this year and the end results haven't been pretty at times.

This week's special - free roadrunner dinner with every return (legal disclaimer - you catch it and we'll cook it)
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