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Can't reach anyone on the support line - very obnoxious! I need to reach a human being

caj111
Level 3

Hello, 

I have tried calling both 800-434-6818 and 800-934-1040, the first number is supposed to be for customer service and "support" but all I get is a menu with three option - press 1 for new customers looking to purchase the product, press 2 for existing customers looking to renew and press 3 to repeat the menu.  Options 1 and 2 don't work, no matter how hard I press the buttons on the phone.  I know that support specialists exist because I spoke to them earlier in the season.  But now the phone number for "support" doesn't even have that option and the phone menu doesn't even work.  What is going on here? I need to speak to someone yesterday! Help Help Help

We pay enough for this software, the phone number that they say is for support should have an option to connect you to someone for support, even if there is a long wait or need to be called back.  You can't rely on this online community to handle all your issues, as I've just posted a couple and not gotten any responses (and really I wouldn't expect them from fellow users, for obvious reasons at this time of year).  HOW DO I GET IN TOUCH WITH A LIVE INDIVIDUAL AT PROSERIES? Or has this been taken away entirely?

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7 Replies 7
Just-Lisa-Now-
Level 15
Level 15
I just checked your previous questions, but I cant help with any of them sorry.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
caj111
Level 3

I understand that.  Any idea how I reach a live human being at ProSeries? We shouldn't have to depend on this online community.

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caj111
Level 3

I called 800-200-7599, the number for ProTaxConnect, and through some roundabout phone menus, got to a support person for ProSeries, and didn't have to wait that long to get someone.  Get it together Intuit! Your phone numbers don't make any sense.

0 Cheers
Just-Lisa-Now-
Level 15
Level 15
I just called the 6818 number and it asked me to, in a few words, please describe why Im calling, I said 'Tech support foreign tax' and it started giving me options for what type of problem I had

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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PATAX
Level 9

Caj, continue to post questions and comments here when you can ..... We have to try to help each other ... If more tax preparers come on to this forum then we can help each other more... Good luck...

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caj111
Level 3

I hear you, but Intuit ProSeries needs to make its support more reachable.  Going on here has saved me some time from calling, but this shouldn't be something we depend on.  We pay Intuit for the software and presumably, that includes support.  It's bad enough they took away the option to email them.

taxea96786
Level 5

This issue and what Biden regime is doing is why I am retiring.