Can't get the returns to efile?

[AmyK1962]

Hello!  I can't get a return to efile.  Have shut down, checked internet...just sits and spins and then says Not filed...what is kind of weird is that the home base says "ready to Transmit" by the client?

Suggestions?

HELP...ugh

[IRonMaN]

I would try running an update and then reconvert the file and try again.

[AmyK1962]

Tried that, tried just filing Federal and no luck..

What is Sanitize on the Client Maintenance LOL?

[Just-Lisa-Now-]

sanitize is for sending a client file to Intuit for diagnostics, it removes all the personal info

[Just-Lisa-Now-]

Amy, try renaming the file or using Save as and give it a new name (be sure if you save as you uncheck the EF boxes on the original file or you'll get a duplicate SSN message), Ive seen this fix it for others, no clue how or why!

[IRonMaN]

Is it a problem with just one client, or is it all clients?  If it is all clients, try going to you computer start button.  Click on it and then select ProSeries.  Then click on repair updates.  See if that does anything.  If that doesn't work, my next step would be to throw the computer out the window and call it a day ------------- but maybe that's just me 😬

[AmyK1962]

Am trying that now...it is only one return, however, I do have a Schedule D attachment and I did 2 uploads for this return....maybe it can only process one?  

I reuploaded the attachment and it is still just spinning...the VA return transmitted, but not the Federal...UGH...

Guess I will have to call

[Just-Lisa-Now- · Accepted solution]

is the file too big?

[AmyK1962]

Thanks for all of your help-both of you!  I appreciate it!  I called and he had no clue about file size...googled it and yep...too big...I just typed in the darn transactions...faster than rescanning to get the right size lol..

FILED!!!

[IRonMaN]

👍