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Can not get invoices to print with returns. Set up as last several years. Rebooted ProSeries and the Computer. I can print with an individual return

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Level 3
 
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9 Replies 9
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Level 15
Level 15

Is this box checked?

printwithreturn.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 11
Level 11

Letters have changed too from last year. Now there is a separate link/line "control which letters to print". 

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Level 3

Yup.  Discovered that.  Thanks.

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Level 3

Absolutely. Even unchecked, rebooted and checked again - thanks.

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Level 15
Level 15

Earlier in January people complained that the invoice was printing as a plain white page....if you view the invoice (Tools>Billing>View invoice) can you see it?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 3

Yup! Sure can. Thanks.

 

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Level 15
Level 15

If you print now, after viewing the invoice, does it get included? 

This was an issue back early January, by viewing the invoice suddenly, after viewing, then it would print.  If you transferred clients i early, you may find this glitch with all clients.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 3

Looks that way, BUT due to health issues, etc., didn't transfer until like 12/27?

 

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Level 15
Level 15

People were complaining in early January, so if you transferred in Dec and are seeing this with all your clients you may want to delete and re transfer or open the view the invoice for each client prior to printing.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪