Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Can not download update, keep getting program not responding?

Highlighted
Level 1

In proseries, I can not update existing products.  Keep getting program is not responding?

Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Level 15
Level 15

You failed to include which version and year of ProSeries you're using, so I'm just going to wing it here.....

First thing Id try is a computer reboot/restart, then open the program and try again.

If you still have issues, close the program and attempt to update from outside the tax program using the Update option in Windows

Start button > Programs > ProSeries 2018 > Update


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

0 Cheers
1 Reply 1
Highlighted
Level 15
Level 15

You failed to include which version and year of ProSeries you're using, so I'm just going to wing it here.....

First thing Id try is a computer reboot/restart, then open the program and try again.

If you still have issues, close the program and attempt to update from outside the tax program using the Update option in Windows

Start button > Programs > ProSeries 2018 > Update


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

View solution in original post

0 Cheers