I hear voices from time to time too. Quite often they tell me to buy more ACME products. This time they are telling me that Intuit doesn't let you e-file amended returns that you didn't prepare. They also tell me there are very few states that ProSeries shows as being eligible to e-file amended returns. The voices also tell me to drink more Ovaltine, but those voices don't usually speak to me until closer to Christmas.
Hang up the phone. Do you need help amending the return or are you trying to Efile it? Efiling isnt an option if you didnt prepare the original return, but we can help you get the amended ready to mail if you need help with that.