I updated this morning, got an infected file message from virus protector software, so I quarantined the file. Now I no longer have the Pro Series 2020 program to start up. The shortcut is gone. I can open the file from listing of programs, Pro Series 2020 - Tools, Connected customer.
I want to get the program back, so I can create a shortcut on my desktop and have the program available for starting.
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It was probably antivirus software being overzealous.
I did reinstall.
Now I can only access program through Tools - Connected customer.
It may have been the anti virus program
How do I get the program back?
Download from your account and re install turn off antivirus before installation and turn back on after.
Were you able to retrieve the client files?
I've seen this happen with AVG; probably others. Usually going into their Admin Panel and either Allowing Exemptions or Removing Protection works.
Below is a screenshot of what one customer who had AVG and the exact symptom you did had to do..