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after updating today Pro Series 2020 Professional disappeared

Level 1

 I updated this morning, got an infected file message from virus protector software, so I quarantined the file.  Now I no longer have the Pro Series 2020 program to start up.  The shortcut is gone.  I can open the file from listing of programs, Pro Series 2020 -  Tools, Connected customer.

I want to get the program back, so I can create a shortcut on my desktop and have the program available for starting.

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Level 15

It was probably antivirus software being overzealous.


ex-AllStar

View solution in original post

8 Replies 8
Level 7

Download and re install

 

Level 1

I did reinstall.

Now I can only access program through Tools - Connected customer.

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Level 7

How in the world could you have received an infected file? I sympathize with you. Good Luck.

Level 15

It was probably antivirus software being overzealous.


ex-AllStar

View solution in original post

Level 1

It may have been the anti virus program

How do I get the program back?

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Level 7

Download from your account and re install turn off antivirus before installation and turn back on after.

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Level 1

Were you able to retrieve the client files?

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Employee
Employee

I've seen this happen with AVG; probably others.  Usually going into their Admin Panel and either Allowing Exemptions or Removing Protection works.

Below is a screenshot of what one customer who had AVG and the exact symptom you did had to do..

 

2021-02-17_07-51-00.png

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