Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

Add/Edit Custom Views Grayed Out?

Level 1

Our office runs the network version of ProSeries Professional and a select number of our desktops are not able to use the Add/Edit Custom Views is grayed out. All the permissions are the same for users, and can't seem to figure out why it's grayed out or how to fix.

 

Thanks!

Labels (1)
0 Cheers
3 Replies 3
Employee
Employee

Is this ProSeries 2019 or 2020? The reason I'm asking because we have a new customer experience in 2020.

0 Cheers
Level 1

It's in ProSeries 2020

0 Cheers
Employee
Employee

Would it possible for us to have a zoom session to understand the issue a little better? From my understanding, there should be no permission needed to create custom view. If possible, please send your contact info to ProSeries_Engineering@intuit.com, and best time to contact.

0 Cheers