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8879 Client Remote Signing Issues

Level 3

Upon client receiving request to sign the 8879 (efile authorization) remotely, she's asked questions about relatives addresses as a type of validation before she can access?  So it doesn't allow her to access and sign the authorization form.

How do I get these questions removed so that they aren't an obstacle for her to sign that 8879 remotely?

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Level 15

IRS requires knowledge based authentication (KBA) as the price for the privilege of being able to esign the efile authorization.

You can't get rid of it.