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2019 program won't load

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Level 2
last updated ‎January 21, 2020 8:35 AM

I get an error message upon trying to login that states failed CRC check

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Community Manager
Community Manager
last updated ‎January 21, 2020 8:35 AM

@Just-Lisa-Now- wrote:

You've been able to use the program previously, this is a new error? 

Im guessing a reinstall may be needed, but maybe @IntuitAustin  or @IntuitCharlene might have a better idea?


A reinstall would definitely be my first step here

https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-intuit-pro...

 


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Level 15
Level 15
last updated ‎January 21, 2020 8:35 AM

I found this on google, it mentions doing a crc check (I have no clue what that is)...do you have quickbooks installed also?

https://www.technibble.com/forums/threads/windows-10-and-quickbooks-pro-2017-installation-issue.7250...

This too, how to fix crc errors in windows

https://windowstechies.com/-/en/filename-gen/?file=Crc%20Error&gclid=EAIaIQobChMI9NWQvvWU5wIVnv_jBx0...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2
last updated ‎January 21, 2020 8:35 AM

I do not have quickbooks installed

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Level 2
last updated ‎January 21, 2020 8:35 AM

error message says: CRC of C:\ProWin19\32Bit\Prolist19.INI contents does not match the C:\ProWin19\32Bit\ProPrdList19.BIN

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Level 15
Level 15
last updated ‎January 21, 2020 8:35 AM

You've been able to use the program previously, this is a new error? 

Im guessing a reinstall may be needed, but maybe @IntuitAustin  or @IntuitCharlene might have a better idea?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Highlighted
Community Manager
Community Manager
last updated ‎January 21, 2020 8:35 AM

@Just-Lisa-Now- wrote:

You've been able to use the program previously, this is a new error? 

Im guessing a reinstall may be needed, but maybe @IntuitAustin  or @IntuitCharlene might have a better idea?


A reinstall would definitely be my first step here

https://proconnect.intuit.com/community/help-articles/help/uninstall-rename-and-reinstall-intuit-pro...

 


**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

View solution in original post

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Level 2
last updated ‎January 21, 2020 8:35 AM

This Re-install did work. A little concerning on why it happened in the first place and whether it might happen again, any thoughts?

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Level 2
last updated ‎January 21, 2020 8:35 AM

Yes, first time this error has showed up. Program running fine since installed until today. Thanks for your efforts!

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