2019 basic does not open

[usadoc]

The login fields (email and password) don't show up (no error message nothing the box is blank other than the heading)

I updated and repair up[dated and then reinstalled the program - didn't help

2020 and 2021 work just fine

Any ideas? 

[Just-Lisa-Now-]

https://proconnect.intuit.com/support/en-us/help-article/access-permissions/opening-proseries-sign-s...

[usadoc]

Thanks!

The helpful one was the C:\Users\username\AppData\Local\Intuit\Common\CefSharpBrowserCaches

renaming.

[Brian_Christian]

So for TY19, we had an update that is absolutely required in order to login, but we have no way to notify people to do so in that older product. So if you will run Update in the start menu, it will get the needed version in order to use the new login that TY19 needs.

Best regards

[Just-Lisa-Now-]

I think that's for the browser incompatibility issue, you have to update. 

This blank sign in screen is a different problem.

[Brian_Christian]

@Just-Lisa-Now- For the blank sign in screen, it is exactly the problem I'm referring to. Its what we call a new CefSharp component that gets delivered via our Connected Services update. The browser in question is an embedded one and was no longer supported. So when you used the old CefSharp embedded browser (a browser we actually provide, not one you as a customer provides), it won't work because it doesn't comply with new security protocols we need. 

If you haven't tried yet, a "Repair update" may straighten it out to get all the components synced properly.

Best