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2018 State (MO) 1040 was Efiled and accepted on March 27, 2019.Missouri refund not received.Online inquiry to Missouri shows 1040 never received. How do I trouble shoot?

dvgruben
Level 1
 
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IRonMaN
Level 15

I don't know about Missouri, but the "online inquiries" aren't always the most reliable places.  How long do Missouri refunds normally take before the taxpayer sees the money?  If the refund really should have been here by now, I would start with calling ProSeries support on Monday and see what they have to say. 

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)

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IRonMaN
Level 15

I don't know about Missouri, but the "online inquiries" aren't always the most reliable places.  How long do Missouri refunds normally take before the taxpayer sees the money?  If the refund really should have been here by now, I would start with calling ProSeries support on Monday and see what they have to say. 

ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)

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dvgruben
Level 1
The issue is that the Tax Return has not been received by the State. Thus no refund will ever be issued.
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IRonMaN
Level 15
You have talked to someone at the State to confirm that they haven’t received it?
ACME Taxes, Tatoos, Tires and Turtles (I've expanded my line of products to better serve you)
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