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1041

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Level 2

Proseries freezes up when trying to open a 1041 return. Today is 01/21/20

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3 Replies 3
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Level 15

Did rebooting your computer help?  Is it only 1041s?  Was it working before you did an update?

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.
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Level 2

Did a reboot but didn't work.  I have not tried to get into the 1041 return for several weeks but it did work before.

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Level 15

I think you have a couple of options.  

1.  Try calling support

2.  Try reinstalling the software

Number 1 is dreadful, but number 2 would be a waste of time and effort if there is a bug in software that will need a future update to fix.  But sometimes a fresh install is all you need so pick your poison.

ex-AllStar, ex-Lutefisk taste taster, ex-ACME product tester
and ex marks the spot where those rocks and anvils hit me.