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Still awaiting Proseries to answer the problem with my tax programme not being able to update due to error updateZilla message missing c:\Prowin19\32bit\PrpPrf18.ini.

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Level 2

Do not require answers from the Community thank you only Intuit or a refund of my subscription for a programme that does not work properly.

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29 Replies 29
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Level 15
Level 15
Its been a holiday weekend....someone on payroll should be back in here sometime today.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2
thank you for the response much appreciated
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Level 15
Level 15
@IntuitAustin  or @IntuitBettyJo   any words of wisdom here are can you kick this up the ladder to someone that might be able to help?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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I am getting the same error; called support twice and they could not solve it. BAD COMPANY.
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Community Manager
Community Manager
@Just £isa Now! I didn't see this until just now for some reason. I'll check in with support first thing tomorrow

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Level 2
many thanks lisa looks like I am not alone.
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Level 12

You can try reading this similar topics, to see if this leads to your solution:

https://accountants-community.intuit.com/questions/1905939-why-when-installing-proseries-professiona...

It seems to be asking about Visual Studio 2017:


You don't need to uninstall any of them. You would see them all, going forward from the earliest to current, because you have been installing programs all this time, which Visual C/Basic/Studio is also updated as it is included in your newer and newer installed programs.






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"Level Up" is a gaming function, not a real life function.
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Level 2
Thanks for feedback but I can install the programme but cannot run updates, I know probably none at moment but should not be getting error message I am receiving.
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Level 12

@Mark

You keep Asking the Community, so of course we are going to give answers. Your failed update seems to relate to Visual Basic; have you tried reinstalling or repairing the VB you see in the installed programs?

And I will close all the other places you have already asked this community.

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"Level Up" is a gaming function, not a real life function.
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Level 2
Thank you for the reply.
Looking in Control panel I seem to have the following programs:
Microsoft Visual C+_2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++_2012 x86 Redistributable - 11.0.61030
Microsoft Visual C++_2015 x64 Redistributable - 14.0.23918
Microsoft Visual C+_2015 x86 Redistributable - 14.0.23918

Are these the programmes you mean and if so which ones do I uninstall.  If I uninstall them doI then need to reinstall them and if so how do I do this please.  Many thanks again for your time and patient.
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Level 15

Mark - did you not receive the e-mail that BettyJo said was coming?

I want to stay healthy so I am social distancing from Intuit.
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Level 2
hi if you were meaning from the arbitrator then yes I did and gave the relevant information requested and now awaiting their  reply.
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Level 15
BettyJo is on vacation this week. The reference was to the moderator and we are glad they reached out to you.

ex-AllStar
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Level 15

As I'm not going to read all four posts you've made on this issue, I apologize if this has been addressed.

HAVE you called support?

Former Chump... umm.... AllStar.
If a post answers your question, click on *Accept as solution* for future searches
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Level 15
Level 15
I think they are overseas (UK) and have limited support options.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2
quite right been on phone 3 hours already and as i is not free phone from the UK very costly.
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Level 12

Oh, I am reminded you are also trying to run this on a Mac. Is that still true?

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"Level Up" is a gaming function, not a real life function.
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Level 2
I have tried it on two imacs (both with parallels and windows 10 64 bit) and one HP with windows 10 64 bit
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Level 15
@itonewbie might be able to offer a cheaper phone alternative.

ex-AllStar
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Level 15
@George4Tacks Thanks for tagging (and not tacking) me. :smile:

@mark There's no need to incur long distance charges by dialing IDD.  You can simply use Skype to call US toll-free numbers without charge.
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Still an AllStar
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Level 2
When the IRS come into the 21st century and allow me to file electronically I shall use Skype.
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Community Manager
Community Manager

From what i can tell, this error should have been resolved several months ago. If you are still experiencing it, please reach out to ProSeries Support for guided assistance. 


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Level 1

I am having the same issue.

I have tried repairing the program, I have tried reinstalling the program (twice)! I still get the same error when I try to update.

 

 

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Has anyone solved this yet?

I have Proseries installed on two machines. My home machine had no problems with updates whatsoever

However my office machine, where I do the bulk of my work naturally, has this error and will not update. I tried doing a reinstall on top of the existing install. That did not help. Then I uninstalled, rebooted and did a full install. The problem still persists.

Oh, and the repair tool gives exactly the same error message when I try to run it!

Frustrating if the manufacturer cannot solve this themselves!

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Level 15

@IntuitAustin could you reach out to @dlarryhancock ? OR have someone post a solution here?

@dlarryhancock have you contacted support?

 


ex-AllStar
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Sorry, no, I have not reached out to support. Seeing that there was no answer in the original thread made me believe that there had been no answer.

But here is an additional clue that might help.

When I got home and looked at my home computer, where update works, I looked for the file in question on the home computer, figuring maybe I can just copy it to my office computer. The file in question is...

c:\Prowin19\32bit\PrpPrf18.ini

There is no such file on my home computer. The update is looking for PrpPfr18.ini, whereas I believe it SHOULD be looking for PrpPrf19.ini ..... 19 not 18

So when I am next at the office (may be a couple of days due to COVID) I will duplicate the 19.ini file as 18.ini and see if the update will then work

However, if you have any other advice or suggestions in the meantime, it would be appreciated. 

Larry Hancock

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Back in the office today. Making a duplicate of the 19.ini file and renaming it as the 18.ini file did not work. I now get a different error message and am still not able to update the software on the office computer

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Spoiler
Problem solved. Reporting back so that others know what happened.

I did call support and after trying numerous things we did a reinstall of the software. 

We reinstalled from the website and this resulted in a software install wherein choosing to Update the software results in a successful update

My previous reinstall had been done from the disk which Intuit had mailed to me.

So it appears that there is a flaw in the original disk

Reinstalling from the website solved my problem

Thank you to "tech support"

Larry Hancock
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