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Error message on form 1041 wanting form 8995

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Level 15
Level 15

You need to uninstall and reinstall the 1041 module to correct this issue.   You will NOT lose your clients files.

Close ProSeries and use Windows Add/Remove Programs

Find ProWin 2019 and click Uninstall.   It will act like its going to uninstall the entire program, dont panic, it wont!   It will open another window that lets you choose which part to uninstall.   Find 1041 and uninstall it.   

Now restart the computer, and start Proseries back up and Log in, go to Install > Download New Products and make sure that the 1041 box is checked, click Next and reinstall the 1041.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Why do we have to uninstall and re-install the 1041 program?  We don't usually have to do this for any other forms that aren't final to correct them to be finalized.  We just do an update for installed products.

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Level 15
Level 15

Glitches happen.   The form is final. 

If your program says its not, then this is what needs to be done to bring the form up to date.

It only takes a few minutes and you don't lose any of your client data.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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What are the step by step procedures to correct this issue when on a network with 2 users?  Thank you for your help.

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Level 15
Level 15

I dont know anything about networks  @IntuitBettyJo  or @IntuitAustin  can you provide guidance with this?


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Community Manager
Community Manager

Hi there, 

 

I found this article that might be able to help: Uninstall Rename and Reinstall ProSeries Network Installation

 

Cheers! 

Betty Jo 

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