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ProSeries 2018 downloaded new updates, but now we cannot sign in. The login button is stuck on "Signing In..." What do we do?

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Level 1

ProSeries 2018 downloaded new updates, but now we cannot sign in. After entering username/password, the login button text is stuck on "Signing In..." but no error comes up. What do we do?

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Level 8

Exit the program and do a warm boot.  If that doesn't work, do a cold boot. Turning off the computer can do wonders for problems like this.

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Level 8

Exit the program and do a warm boot.  If that doesn't work, do a cold boot. Turning off the computer can do wonders for problems like this.

View solution in original post

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Level 1
Thanks, but it didn't work. Same problem.
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Level 1
If that doesn't help, switch to a tax program that uses competent programmers.
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@drewniese  did you ever find a solution to this problem? I'm experiencing the same issue on our admin server. Any help is greatly appreciated. Thanks!
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Level 1
I've had this problem several times.  Trying to login a 2nd time worked once, and restarting my PC also worked.
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@brianedmondson72 No. It is on our admin server too. I figured it was not reaching the Internet, so I browsed this article and followed its recommendations, but I still couldn't get it working:
https://accountants-community.intuit.com/articles/1861447-configuring-a-firewall-to-allow-proseries-...

If you have luck please post a solution
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I am having the same problem.  Anyone find a solution yet?  Otherwise I will call customer support on Monday....very frustrating!!!
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Level 15
Level 15

Mine did that the other day, just hung there at Signing in... computer restart fixed it for me.

Try disconnecting Wi-fi then sign on "offline" see it will go through that way...then you can reconnect to wifi…..I've gotten around weird log in issues that way.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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