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.NET framework error

DTSCPA
Level 1

When I tried to install ProSeries Basic 2019 and then try to open the program, I get the following message:  "ProSeries has detected an issue with a Microsoft .NET Framework file that will prevent ProSeries from running properly."

Has anyone else run into this issue and how did you fix the problem.  I tried to follow the procedures in the link and it didn't work.  

I have .NET Framework versions 3.5 and 4.7 on my machine.

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Champion
Champion

You followed these instructions?

https://proconnect.intuit.com/community/help-articles/help/repair-or-reinstall-microsoft-net-framewo...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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DTSCPA
Level 1

Yes....I'm not sure what I'm doing wrong.  Any advice or direction??

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Champion
Champion

Microsoft does have a repair tool for that .net framework, have you considered this?

https://support.microsoft.com/en-us/help/2698555/microsoft-net-framework-repair-tool-is-available


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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DTSCPA
Level 1

Yes, I ran the repair tool.  Still didn't work.  I have no clue at this point....

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Champion
Champion

This is outside of my knowledge area, sorry.  I dont think we have any moderators or Intuit people in here until Tuesday either.  (presidents day weekend).

I hate to tell people to call support, but in this case I think thats going to be your only option.  😕


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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