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Error Code 10250 when attempting to create password protected pdf

Level 1

When I went to the print return screen, chose File (PDF) and click on the "Email password protected PDF", hit print, then it opens up a screen for me to save the file, which I rename and save.  It then goes to the client email letter, I hit send and it comes up with an Email error, so I have to hit cancel, then it pops up with "an unknown error occurred while attempting to print. Error #10250".

If I just chose print to PDF I have no issues.

Any idea what might be wrong?

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