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Does anyone know what it means when "The file is locked by another user" when there are no other users?

Accountant-Man
Level 12

I have to exit PS and then open again. Sometimes I have to re-boot the PC.

I also have an issue, in the same mode, when the software tells me I have to use only 8 digits for the file name, although I have often used more, and they used to always work.

Win7 or Win10, 64-bit, computers have the same issues, sometimes.

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1 Solution

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IntuitKatieB
Moderator
Moderator

It sounds like you may have real-time scanning enabled on ProSeries via a third party application. Excluding ProSeries from real-time backups or anti-virus programs should help resolve this issue.

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3 Comments 3
IntuitKatieB
Moderator
Moderator

It sounds like you may have real-time scanning enabled on ProSeries via a third party application. Excluding ProSeries from real-time backups or anti-virus programs should help resolve this issue.

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Accountant-Man
Level 12
Like Norton?
** I'm still a champion... of the world! Even without The Lounge.
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IntuitKatieB
Moderator
Moderator
Yes exactly. You can continue to run that program, but simply excluding ProSeries will do the trick. You will likely notice slightly increased speeds in the program as well.
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