cancel
Showing results for 
Search instead for 
Did you mean: 
Created with Sketch. See how your firm can prepare for COVID-19 Learn more

Does anyone know what it means when "The file is locked by another user" when there are no other users?

Highlighted
Level 10

I have to exit PS and then open again. Sometimes I have to re-boot the PC.

I also have an issue, in the same mode, when the software tells me I have to use only 8 digits for the file name, although I have often used more, and they used to always work.

Win7 or Win10, 64-bit, computers have the same issues, sometimes.

** I'm still a champion... of the world! Even without The Lounge.
Labels (1)
0 Cheers
1 Solution

Accepted Solutions
Highlighted
Employee
Employee

It sounds like you may have real-time scanning enabled on ProSeries via a third party application. Excluding ProSeries from real-time backups or anti-virus programs should help resolve this issue.

View solution in original post

0 Cheers
3 Replies 3
Highlighted
Employee
Employee

It sounds like you may have real-time scanning enabled on ProSeries via a third party application. Excluding ProSeries from real-time backups or anti-virus programs should help resolve this issue.

View solution in original post

0 Cheers
Highlighted
Level 10
Like Norton?
** I'm still a champion... of the world! Even without The Lounge.
0 Cheers
Highlighted
Employee
Employee
Yes exactly. You can continue to run that program, but simply excluding ProSeries will do the trick. You will likely notice slightly increased speeds in the program as well.
0 Cheers