Yes!!!!!! Having the same problem. I have not been able to speak with someone at Proseries!
My clients are calling! The IRS website is telling them that the check has been deposited. Now they are looking at me....What is going on?
I too cannot get any checks to print out although they say they are ready to be printed on SBTPG's website. What's going on with this bank product this year???? So frustrating. I called them and requested a call back. Hope they call.
OKAY ! THEY ARE CHARGING A TECHNOLOGY FEE OF $19.50 WITHOUT DISCLOSURE BEFORE HAND BUT WE ARE HAVEING A LOT OF PROBLEMS WITH THE DATA BASE BEING ERRITIC.
WAS ON HOLD WITH SBBT FOR 4 HOURS AND FINALLY GOT SOMEONE ON THE PHONE . I WAS TOLD THAT IT WAS PROSERIES FAULT AND TO CALL THEM. THEY WERE SO UNPROFESSIONAL AND RUDE TO THE POINT WERE THE REPRESENTATIVE SAID THERE IS NOTHING THAT THEY COULD DO AND GOOD BYE !!
CALLED PROSERIES AND THEY DID NOT KNOW ABOUT THE PROBLEM AND SAID IT WAS SBBT FAULT !!
I ASKED COULD THEY PUT OUT A MESSAGE ABOUT IT AND THE REPRESENTATIVE WAS RUDE AND SAID NO BECUSE THEY DID NOT KNOW THE EXTENT OF THE PROBLEM.
PROSERIES COULD YOU PLEASE PUBLISH AN UPDATE !!