2018 1040

[Dave W]

Trying to e-file a 2018 1040 with ProSeries. Won't go through because, I'm told, my software hasn't been updated. I run the update routine, but there are no new updates. Try to e-file again, no, no, my software hasn't been updated. Does anyone have any ideas?

[abctax55 · Accepted solution]

This has been asked a ba-zillion times and I have NO clue why PS does it this way.

Look under Updates and then down to "refresh".  THAT supposedly is how to solve the issue.

[Just-Lisa-Now-]

You need to use one of these 2 methods to REFRESH updates to fix this.

[Just-Lisa-Now-]

On the toolbar, if you click Information >View Alerts you'll find the yellow banner alert that popped up at the top of the program several weeks ago explaining how to fix this.

[TaxGuyBill]

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@abctax55 wrote:

 I have NO clue why PS does it this way.

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Because the developers are lazy and rather than actually FIXING a problem, they did this as a work-around. 

For some reason the program has a fit when it has been updated many times.  Rather than fixing the actual problem, they added the "refresh" to have it delete the old updates.

[abctax55]

What a friggin' cop-out.

And "we" have to answer the same question over, and over, and over, and over....... esp. Lisa.

[Just-Lisa-Now-]

The regular update button should just do it then and avoid all the BS.

[Dave W]

Thank you so much!

[HenryBZB]

It finally worked after running update and refresh updates 5 times.   What a piece of crap and we pay $5,000 to $6,000 to be abused like this.