Welcome back! Ask questions, get answers, and join our large community of tax professionals.

Volume or notification for chat feature

cancel
Showing results for 
Search instead for 
Did you mean: 

Volume or notification for chat feature

Gleaton Consulting

I do not understand creating software, but I would guess this is the easiest thing which Intuit could fix with PTO. The chat needs to have volume ability, or at least some sort of notification. I commonly lose my chats, especially when it takes a while for them to answer my questions, as there's no volume or notification upon receiving a responding chat. Then they leave within 3 minutes of me not responding. Again I'm no software engineer, but I think this is an easy fix. 

Thanks for the idea. We are changing the status to "Open for voting" since it has been around for over 30 days and no longer considered "New". If you have any questions on the life cycle of an idea, check out our Idea Getting Started Guide for more information.

Status: Open for voting
Vote now if this is a good idea
2 Comments
IntuitGabi
Moderator
Moderator
Status changed to: Open for voting

Thanks for the idea. We are changing the status to "Open for voting" since it has been around for over 30 days and no longer considered "New". If you have any questions on the life cycle of an idea, check out our Idea Getting Started Guide for more information.

Rox
Level 3

My experience has been that I can spend 5-7 minutes awaiting a response or instruction from the service rep.

Post comment