Submitted by puravidapto on 01-10-2021 01:00 PM
There is no reason to file multiple returns for the same SSN. In some situations due to the software limitation, we have to create a "dummy" return, for example, for a spouse to file separately on state while already filed jointly on federal. In this case the return should not be charged as it has already been charged on federal and return we bought covers the state.
The current solution is to request credit. It works sometimes but it took a lot of explanation, and time consumed by both parties. However, I believe there is a simple technical solution which is just and fair for both customers and the company.
Thanks for the idea. We are changing the status to "Open for voting" since it is no longer considered "New". If you have any questions on the life cycle of an idea, check out our Idea Getting Started Guide for more information.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.