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WHY AREN'T ALL OF MY CLIENTS' TAX RETURNS SHOWING UP???

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Level 2
last updated ‎July 09, 2020 6:50 PM

Went in to check on all of my 990s and only two are showing up (both incomplete). The others (all finished) are nowhere to be found.

 

FURTHER UPDATE AT 4:47 (SIX HOURS LATER): I spent 50 minutes on the phone with Brooklyn of PTO tech support. She informed me that the QBO side of Intuit is working on a ticket impacting my client list and that's "probably the problem. It may change a few things -- addresses and such -- but they can't say when they'll be finished". Needless to say, hearing that "and such" (what - it's going to change SSNs? W2 figures???), I requested a callback from a Supervisor, whichshe promised.

Three hours later, all I'm hearing are crickets.

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Level 15
Level 15
last updated ‎July 09, 2020 6:50 PM
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Level 12
last updated ‎July 09, 2020 6:50 PM

It seems like this problem is happening to multiple people.  You may need to  Support.

https://proconnect.intuit.com/community/proconnect-tax-online-discussions/discussion/clients-and-tax...

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Level 2
last updated ‎July 09, 2020 6:50 PM

Thx - awaiting a call back... in an hour.

Pretty clear that Intuit's screwed up again... at the worst possible time.

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Level 15
Level 15
last updated ‎July 09, 2020 6:50 PM
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Level 12
last updated ‎July 09, 2020 6:50 PM

I think it is funny that the post seems to indicate that it is happening due to "system upgrade".  What idiot decided to do a "system upgrade" a few days before a tax deadline?

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Level 2
last updated ‎July 09, 2020 6:50 PM

Idiots called "Intuit"

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Level 15
Level 15
last updated ‎July 09, 2020 6:50 PM
Since its web based and Microsoft just updated Widows and the built-in browser...might have contributed to the issue.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Level 2
last updated ‎July 09, 2020 6:50 PM

The "FIX" doesn't work - click on the system-inactivated client and the program freezes.  This is total BS.

 

Restarted computer, now this works - so now I "ONLY" have to manually reactivate 52 clients that Intuit deactivated.

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